Clarta explains official letters in your language, tells you what to do and by when, helps you reply and fill in forms, and reminds you before deadlines.
Need help? Write to evoke-support@proton.me — in any language. We usually reply within 2 working days. In the app: Settings › Contact support.
How do I explain a letter? Tap Scan a letter, scan every page, check the pages and tap Explain this letter. You can also import a photo or PDF, or open a PDF in Clarta from Files or Mail.
Which countries are supported? Letters from any country can be explained. Deadlines are calculated from the rules and public holidays of the EU countries, the UK, the US and Canada; elsewhere dates are shown as written in the letter. Always check a date marked Check this with the office.
Can I change the explanation language? Yes — Settings › Explanation language. Re-explaining a letter you already scanned is free.
How are deadlines calculated? On your iPhone, from the date and rules in the letter, the delivery rules and the public holidays where you live. Tap a deadline to see each step. Dates marked As written come straight from the letter.
Why don’t I get reminders? Check Settings › Reminders. If notifications are off in iOS, turn them on in iOS Settings › Notifications › Clarta.
What leaves my phone? Only the text with your personal details hidden, and page images with those details blacked out — and only if you allowed cloud explanations. OpenAI processes it in the EU and doesn’t store it. Your Wallet is never sent anywhere. See the Privacy Policy.
How do I delete my data? Settings › Privacy & security › Delete all data. Your purchased letters are kept.
What uses a letter? Explaining a letter (up to 10 pages) and starting a form guide. Questions, replies, re-explaining, translations, reminders and the Wallet are free. A failed or cancelled explanation never uses a letter.
How do I restore purchases? Settings › Restore purchases, or on the paywall.
How do I cancel my subscription? iOS Settings › your name › Subscriptions › Clarta, or Settings › Manage in Clarta.
Clarta explains your letters. It isn’t legal advice.